I’ve changed my mind. Can I return or exchange the artwork I purchased?
As limited edition artworks are printed to order and hand-signed and numbered, all sales are final unless the item breaches a guarantee under the Consumer Guarantees Act. Please choose your artwork carefully. This means no refunds or exchanges if you change your mind, your circumstances change, or you find cheaper products elsewhere. Please email firstname.lastname@example.org if you have any specific questions about your artwork, and I’ll be happy to help.
My artwork arrived damaged—help!
Check the package and artwork as soon as you receive it! If the package arrives damaged in any way, get the courier to make a note of it before you sign the delivery docket. Please take photographs of the packaging, labels, and the damaged artwork (and frame, if applicable) inside.
Make sure you keep everything, including the packaging, and contact email@example.com as soon as possible so I help you out.
My artwork didn’t arrive, or was lost, or stolen, or fell through a magic portal and ended up in a different dimension.
If the tracking says “Delivered” but the package is nowhere to be found
Please check your order confirmation and make sure the shipping address is correct. If the shipping address is incorrect, we’re unable to replace any artwork for free. The package may be returned to the studio. If this happens, I’m more than happy to forward it to your correct address—though I do ask that you pay for the postage. If the shipping address is correct, email firstname.lastname@example.org and I’ll look into it for you.
If it’s past the date the package should’ve been delivered
Or it seems stuck somewhere over the Bermuda Triangle, email email@example.com and I’ll find out what’s going on!
The artwork arrived but the colours look different—what can I do?
I use a nerdy monitor calibration tool to make sure the images displayed on the website have the most accurate colour possible. Of course, computer screens are all different. If you’re concerned about colour variations, you can check on different screens. Please choose your artwork carefully, as all sales are final.